How can I order the products I’m interested in?

Orders can be done via TAXCODE SA’S e-shop, by e-mailing us (sales@taxcode.gr), by phone dialing in 00302102583640 or by coming into the TAXCODE SA’S head office.

I have changed my mind. Can I cancel or modify the order I submitted?

You can cancel or modify your submitted order only if the invoice has not been issued.

If you wish to cancel or change your order, you have to communicate with us via phone (2102583640) or e-mail (sales@taxcode.gr).

Is there any extra delivery charge and if yes, how much is it?

The cost of delivery via courier is the following:

·  For parcels that weight up to 2 kg: €4,96

·  For parcels that weight from 2kg and over the cost is augmented €1,24 per kg.

We deliver parcels via courier with weight up to 15 kg.

If the parcel’s weight is over 15 kg, the customer indicates the preferred delivery way and the shipment’s cost levies him.

In any case, the shipment’s cost appears during the order’s procedure, after the desired delivery address is filled in.

There is no charge when the customer receives from our head office.

For every delivery outside Greece you must contact us.

When will I receive the products I ordered?

For Greece only:

The products are sent by Taxcode SA:

·   the same day, if ordered until 12 pm

·   the next working day, if ordered after 12 pm

·   in the occasion of a bank deposit, the products are sent by Taxcode SA the next working day and only after the deposit is confirmed.

If any matter (for example availability) occurs, you will be informed on time by phone or via e-mail.

For other countries: you have to contact us.

How will I pay my order?

Payment can be done:

·   on cash when delivered by courier

·   on cash or by credit/debit card in TAXCODE SA’s head office

·   with bank transfer on the account number appeared during the e-order, after the specific way of payment is chosen

·  with a debit or credit card (Visa, Visa Electron, MasterCard, American Express, Diners Club), through the secure digital platform e-Commerce by Alpha Bank

·   through PayPal using your credit/debit card

You can pay by card only when you order via our website (www.taxcode.gr) or in our head office. You can not pay by card when the order is delivered by courier.

According the law 4446/2016, the invoices with total value 500 euros and over must be paid exclusively via bank card or another electronic way of payment (bank transfer, electronic wallet…).

Do your products have warranty?

All our products have at least 1-year warranty or bigger (that depends on the manufacturer), unless indicated otherwise.

Products indicated as “stock clearance”, although are new and not used, have not warranty, because they are discontinued by the manufacturers.

And if the product received is defective?

You return it to our company and we check it to reassure that it is truly defected and to eliminate any case of bad use. Then we replace it with another one, with no extra charge, if the same product is available.

If it is not available, we replace it with a similar product and you pay the difference, if it is more expensive.

In any case, you must provide us your receipt/invoice.

Can I cancel my order and return the products (according to the Greek law)?

If you changed your mind, you can return the products received in their original condition, within fourteen (14) days from the delivery date. Any delivery cost for the return is charged on you. After the products are checked and verified that were not used, you will get a full refund of their initial price. The extra delivery amount is not refunded.

If the package is opened, you cannot return the product.

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