COMMERCIAL POLICY

PLACEMENT OF ORDERS

With the order of goods, user agrees to the fact that all or part of the goods ordered are available and without further notice and the fact that all or part of the goods ordered will be sent to him/her within a logical period of time, accompanied by the legal invoices.

TAXCODE SA has no obligation and it is not responsible for the availability of the products appeared on the website www.taxcode.gr as available to order.

If an unavailable product is prepaid during order and it will not be available during short time and after the customer’s notice, the money paid is fully returned.

The prices concern only the acquisition of the hardware or software. For further setting of a product or training to a product's use, further charge might be applied.

Ways of ordering

Orders can be done via TAXCODE SA’S e-shop, by e-mailing us (sales@taxcode.gr), by phone dialing in 00302102583640 or by coming into the TAXCODE SA’S head office.

Cancelling or Changing submitted order

You can cancel or change a submitted order only if the invoice has not been issued.

If you wish to cancel or change your order, you have to communicate with us via phone (2102583640) or e-mail (sales@taxcode.gr).

Delivery charge

The cost of delivery via courier is the following:

·  For parcels that weight up to 2 kg: €4,96

·  For parcels that weight from 2kg and over the cost is augmented €1,24 per kg.

We deliver parcels via courier with weight up to 15 kg.

If the parcel’s weight is over 15 kg, the customer indicates the preferred delivery way and the shipment’s cost levies him.

In any case, the shipment’s cost appears during the order’s procedure, after the desired delivery address is filled in.

There is no charge when the customer receives from our head office.

Ways of payment

Payment can be done:

·  on cash when delivered by courier

·  on cash or by credit/debit card in TAXCODE SA’s head office

·  with bank transfer on the account number appeared during the e-order, after the specific way of payment is chosen

· with a debit or credit card (Visa, Visa Electron, MasterCard, American Express, Diners Club), through the secure digital platform e-Commerce by Alpha Bank

·  through PayPal using your credit/debit card

You can pay by card only when you order via our website (www.taxcode.gr) or in our head office. You can not pay by card when the order is delivered by courier.

According the law 4446/2016, the invoices with total value 500 euros and over must be paid exclusively via bank card or another electronic way of payment (bank transfer, electronic wallet…).

Delivery time

For Greece only:

The products (provided they are available) are sent by Taxcode SA:

·  the same day, if ordered until 12 pm

·  the next working day, if ordered after 12 pm

· in the occasion of a bank deposit, the products are sent by Taxcode SA the next working day and only after the deposit is confirmed.

If any matter (for example availability) occurs, the user will be informed on time by phone or via e-mail.

For other countries: customer must contact TAXCODE SA.

Product warranty

All products have 1-year warranty, unless indicated otherwise.

Stock products, although are new and not used, have not warranty, because they are discontinued by the manufacturers.

Defective products

The defective product is returned to TAXCODE SA and is replaced with another one, with no extra charge, if the same product is available.

If it is not available, it is replaced with a similar product and the difference is paid, if it is more expensive.

Cancelling order (according to the Greek law)

The received products can be returned in their original condition, within fourteen (14) days from the delivery date. Any delivery cost for the return is charged on the customer. After the products are checked and verified that were not used, customer will get a full refund of their initial price.

The extra delivery amount is not refunded.

If the package is opened, you cannot return the product.