TERMS OF USE

TAXCODE SA created the website www.taxcode.gr with the view to inform about its products and the possibility of purchasing them with the beyond terms of use, which its visitor/user has to read carefully. TAXCODE SA has the right to change, modify these terms, abstract or add part of them without further notice. You are prompt to often check these terms for possible changes. Using the website www.taxcode.gr and the e-shop of TAXCODE SA means the unconditional acceptance of the following terms.

 

REGISTRATION-RECOGNITION OF USER

Navigation in the website www.taxcode.gr does not require someone to be registered. Registration is needed to order products. Visitor/user agrees on a) giving true, accurate, valid and full information when asked and b) preserving and updating his/her registration data, so that it is true, accurate, updated and full. This information is strictly confidential and needful strictly for the completion of the order and not given to third persons in any case. TAXCODE SA is not responsible for leakage of confidential information due to digital rupture of its website or its database.

During user’s registration, some data is required to execute the order. Furthermore, the user must create a username and a password. It’s highly recommended that the user changes frequently his password and the passwords selected must not be the same and easily detectable for security reasons. The user is the only person who is aware of these passwords, must keep them safe, must not communicate them and he is solely responsible in case of leakage to third parties.When a subscribed user enters his codes and there is no activity on his part for fifteen (15) minutes, he is automatically disconnected from the member area of the site for security reasons.

 

PRIVACY POLICY

TAXCODE SA does not collect users’ private data apart from the necessary and legal for legitimate purposes in order to edit an invoice in the case of ordering products (name/company name, postal invoicing and delivery address, e-mail address, telephone number, VAT number).

Your e-mail address may be used for advertisement purposes and only for TAXCODE SA’s products, in the form of a newsletter. Any user can be unsubscribed of the newsletter recipient list, if wished, through the appropriate link shown. The e-mail addresses are not provided in anyone and in any case.

Your data are not editable beyond purchasing reasons, are not provided or shown in any third part, except the competent legal authorities under law enforcement.

Users have in any time the right of access, to rectification, erasure (“right to be forgotten”, to restriction of processing, to data portability and to object to their personal data.

Everything mentioned above agrees with the relevant Greek and European law.

 

TRANSACTION SECURITY

  • TAXCODE SA uses in its website the encryption protocol SSL, TLS 1.2, for safe data transportation.
  • All payments by debit or credit card are made through the digital platform e-Commerce by Alpha Bank or through PayPal.

    e-Commerce Alpha Bank

    Alpha Bank offers Alpha e-Commerce service, in accordance with up-to-date security standards (Verified by Visa, MasterCard Secure Code, e-mail alerts):

    Card data (card number, CVV2, expiration date etc.), is transmitted over the Internet in an encrypted format (SSL 128-bit encryption) and is not accessible through TAXCODE SA.

    All systems and procedures used by Alpha Bank block any third party from accessing the Bank’s data and its information systems.

    Alpha Bank’s payment page in which card details are entered, bears a digital certificate to allow anybody to check its authenticity, i.e. to make sure that it is a genuine web page of the Alpha e-Commerce.

    The administration and management of the Alpha e-Commerce Service is carried out by an authorised person of TAXCODE SA who is provided with personal access codes (username and password).

    In case that the issuing bank supports the use of a password for the execution of on-line payments with a card and the cardholder has registered for this service and received such a code, the Alpha e-Commerce Service requires automatically that the cardholder (our Customer), types this password.

    The Alpha e-Commerce Service is fully compatible with the security protocols 3D-Secure of the international card organisations Visa Secure, Mastercard Identity Check, American Express SafeKey® and Diners ProtectBuy for secure online card payments.

    With this mechanism, after the customer has entered his card details, he will be asked to enter the 3D-Secure code in order for the bank to authenticate the card holder. The procedure of the authenticity is made by the card issuer bank. Then the customer returns to the webpage of the transaction in order to finish it.

    PayPal

    PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers and serves as an electronic alternative to traditional paper methods such as checks and money orders. The company operates as a payment processor for online vendors, auction sites and many other commercial users, for which it charges a fee. PayPal's Buyer Protection program allows you to be reimbursed for the full purchase price of the item, as well as the original shipping cost you paid, if any, in the event that you do not receive the item from the seller, or when you receive the item and it does not agree with your order. Every transaction is encrypted through the advanced data encryption technology used. All transactions are monitored 24/7 to prevent potential fraud, phishing emails and identity theft.

PRODUCT & SERVICES INFORMATION

TAXCODE SA takes all the necessary technical and other measures in order to provide valid and updated information (characteristics, price, availability etc.) about its products and services and it is expressly reserved for any incorrect information due to human (for example by mistake registration) or technical error (for example failure to update system, possible website downtime). In the case that a product or service presents an abnormally low or high price, the user is kindly requested to contact TAXCODE SA by phone at 2102583640 or by email at sales@taxcode.gr.

 

(HYPER)LINKS TO OTHER WEBSITES

The website www.taxcode.gr may contain references [via (hyper)links, banners, videos] that are likely to transfer the user to third party websites. TAXCODE SA does not represent, control or is responsible for their content, accuracy, privacy policy, operation, legality, accuracy. The user must review the terms of use and privacy policy available on these websites. The placement of these (hyper)links is solely for the convenience of visitors / users of the website www.taxcode.gr and their placement is not an indication of approval or acceptance of the content of the respective websites on the part of TAXCODE SA.

 

PLACEMENT OF ORDERS

With the order of goods, user agrees to the fact that all or part of the goods ordered are available and without further notice and the fact that all or part of the goods ordered will be sent to him/her within a logical period of time, accompanied by the legal invoices.

TAXCODE SA has no obligation and it is not responsible for the availability of the products appeared on the website www.taxcode.gr as available to order.

If an unavailable product is prepaid during order and it will not be available during short time and after the customer’s notice, the money paid is fully returned.

The prices concern only the acquisition of the hardware or software. For further setting of a product or training to a product's use, further charge might be applied.

 

COMMERCIAL POLICY

PLACEMENT OF ORDERS

With the order of goods, user agrees to the fact that all or part of the goods ordered are available and without further notice and the fact that all or part of the goods ordered will be sent to him/her within a logical period of time, accompanied by the legal invoices.

TAXCODE SA has no obligation and it is not responsible for the availability of the products appeared on the website www.taxcode.gr as available to order.

If an unavailable product is prepaid during order and it will not be available during short time and after the customer’s notice, the money paid is fully returned.

The prices concern only the acquisition of the hardware or software. For further setting of a product or training to a product's use, further charge might be applied.

Ways of ordering

Orders can be done via TAXCODE SA’S e-shop, by e-mailing us (sales@taxcode.gr), by phone dialing in 00302102583640 or by coming into the TAXCODE SA’S head office.

Cancelling or Changing submitted order

You can cancel or change a submitted order only if the invoice has not been issued.

If you wish to cancel or change your order, you have to communicate with us via phone (2102583640) or e-mail (sales@taxcode.gr).

Delivery charge

The cost of delivery via courier is the following:

·  For parcels that weight up to 2 kg: €4,96

·  For parcels that weight from 2kg and over the cost is augmented €1,24 per kg.

We deliver parcels via courier with weight up to 15 kg.

If the parcel’s weight is over 15 kg, the customer indicates the preferred delivery way and the shipment’s cost levies him.

In any case, the shipment’s cost appears during the order’s procedure, after the desired delivery address is filled in.

There is no charge when the customer receives from our head office.

Ways of payment

Payment can be done:

·  on cash when delivered by courier

·  on cash or by credit/debit card in TAXCODE SA’s head office

·  with bank transfer on the account number appeared during the e-order, after the specific way of payment is chosen

· with a debit or credit card (Visa, Visa Electron, MasterCard, American Express, Diners Club), through the secure digital platform e-Commerce by Alpha Bank

·  through PayPal using your credit/debit card

You can pay by card only when you order via our website (www.taxcode.gr) or in our head office. You can not pay by card when the order is delivered by courier.

According the law 4446/2016, the invoices with total value 500 euros and over must be paid exclusively via bank card or another electronic way of payment (bank transfer, electronic wallet…).

Delivery time

For Greece only:

The products (provided they are available) are sent by Taxcode SA:

·  the same day, if ordered until 12 pm

·  the next working day, if ordered after 12 pm

· in the occasion of a bank deposit, the products are sent by Taxcode SA the next working day and only after the deposit is confirmed.

If any matter (for example availability) occurs, the user will be informed on time by phone or via e-mail.

For other countries: customer must contact TAXCODE SA.

Product warranty

All products have 1-year warranty, unless indicated otherwise.

Stock products, although are new and not used, have not warranty, because they are discontinued by the manufacturers.

Defective products

The defective product is returned to TAXCODE SA and is replaced with another one, with no extra charge, if the same product is available.

If it is not available, it is replaced with a similar product and the difference is paid, if it is more expensive.

Cancelling order (according to the Greek law)

The received products can be returned in their original condition, within fourteen (14) days from the delivery date. Any delivery cost for the return is charged on the customer. After the products are checked and verified that were not used, customer will get a full refund of their initial price.

The extra delivery amount is not refunded.

If the package is opened, you cannot return the product.

 

INTELLECTUAL PROPERTY RIGHTS – TRADEMARKS

All contents of the website www.taxcode.gr, design, photos, texts and all of its data archives are copyright of TAXCODE SA and protected by Greek law, European law and the international conventions and treaties.

Any copying, by any means and in any form, in whole or in part, transferring or production of any derivative work based on this content or misleading the public about the real provider of this website is forbidden.

The reproduction, republication, uploading, posting, transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with prior written consent of TAXCODE SA or any other copyright holder.The names, images, logos and trademarks listed and used for the description of the online store with the trademark TAXCODE SA or products or services of the TAXCODE SA or third parties are assets of TAXCODE SA or third parties respectively, protected by applicable trademark laws.Their use on the website does not provide in any case for a license or right of use by third parties.

FORCE MAJEURE CLAUSE

In the case of Force Majeure, that means the occurrence of an event or circumstance that prevents or impedes Taxcode SA from performing one or more of its contractual obligations under the contract, if and to the extent that Taxcode SA proves: [a] that such impediment is beyond its reasonable control; and [b] that it could not reasonably have been foreseen at the time of the conclusion of the contract; and [c] that the effects of the impediment could not reasonably have been avoided or overcome by the affected party, the following is in effect:

In the absence of proof to the contrary, the following events affecting a party shall be presumed to fulfil conditions (a) and (b) under paragraph 1 of the ICC FORCE MAJEURE CLAUSE: (i) war (whether declared or not), hostilities, invasion, act of foreign enemies, extensive military mobilisation; (ii) civil war, riot, rebellion and revolution, military or usurped power, insurrection, act of terrorism, sabotage or piracy; (iii) currency and trade restriction, embargo, sanction; (iv) act of authority whether lawful or unlawful, compliance with any law or governmental order, expropriation, seizure of works, requisition, nationalisation; (v) plague, epidemic, natural disaster or extreme natural event; (vi) explosion, fire, destruction of equipment, prolonged break-down of transport, telecommunication, information system or energy; (vii) general labour disturbance such as boycott, strike and lock-out, go-slow, occupation of factories and premises.

If Taxcode SA successfully invokes this Clause, it is relieved from its duty to perform its obligations under the contract and from any liability in damages or from any other contractual remedy for breach of contract, from the time at which the impediment causes inability to perform, provided that the notice thereof is given without delay.

RESTRAIN OF RESPONSIBILITY

TAXCODE SA is not responsible for any damage (direct loss, indirect, consequential, positive damage) caused to the visitor/user of the website www.taxcode.gr, where he/she navigates in his/her on account. Taxcode SA cannot guaranty that the web pages and the contents will be provided without interruption or errors and that the errors will be corrected.

TAXCODE SA is not responsible for any technical and misprint error or spelling mistakes on the prices or the product features.

TAXCODE SA is not responsible for the transactions made on the bank’s website or for browsing into third party websites.

 

USER RESPONSIBILITY

The user of the website www.taxcode.gr accepts that he does not use the website or the e-shop of TAXCODE SA to send, publish, e-mail or otherwise transmit any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, obscene, libelous, infringing on anyone’s privacy, expresses empathy or racial, ethnic or other discrimination, may cause harm to minors in any way, and is not entitled to be transmitted in accordance with law or contractual or management relationships (such as internal information, proprietary and confidential information acquired or disclosed as part of labor relations or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files, or programs designed to interrupt, damage, destroy or destroy any function of any software or computer hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store personal data about other users.

 

RESOLUTION OF DISPUTES

The Athens Courts are responsible for any dispute.

Consumer Protection

(external link of Greek Ministry of Development & Investments)

click on the photo below:

 

 

On line Dispute Resolution Platform

(external link of European Consumer Center of Greece)

click on the photo below:

 

 

CODE OF CONDUCT FOR E-COMMERCE

Click on the following link (external link of Ministry of Development & Investments):

http://www.mindev.gov.gr/wp-content/uploads/2017/03/kodikas-deontologias-ecommerce150317.pdf

Last Version: September 2022